Check both places the documents could possibly be per the instructions in the previous two

In short, files housed in the Document Manager are connected to a PreApp file. Files housed in

Clients who have filled out an application will use their Borrower Toolbox link to upload documents to

If you’re not able to find the borrower file in question on your Pipeline page,

A file is created in the pipeline for the borrower immediately after their email address

The most used link in your account is going to be your application link, but