FAQ’s

Login Issues

How do I change my user name?

- The link to change your user name is found on the Login page. Click on the “Change Username” link and follow the steps.
~OR~
- After you log in to PreApp 1003, click on the gear icon in the top right corner and click on “Update Username.”

- Please click on “Reset Password” from the login page.
- After 6 unsuccessful attempts to log in, please contact support to unlock your account.
https://preapp1003.com/user-support/ or email support@preapp1003.com.

Keywords and Shortcodes

- Defined, short code text marketing is short numeric numbers (typically 4-6 digits) to which text messages can be sent from a mobile phone. This is exactly what PreApp 1003 enables you to do making it easy for potential customers to obtain and complete a pre-application 1003 form.
- Additionally, when anyone texts your code to the number assigned to you, you will receive a text with their cell phone number. By capturing these phone numbers, you have the capability of turning these leads into customers. We highly recommend you advertise your number and code in whatever marketing manner you generally use (Real Estate agent/partner, billboards, signage, business cards, movie theatre ad, etc.)
- Because of the interactive feature, new technology that captures attention, and overall ease of the system the potential for a great quantity of leads increases exponentially.

- You MUST have the following verbiage on ALL Advertisements and can be very small:
“Messages may be recurring. Message & data rates may apply. Text STOP to cancel. Go to PreApp1003.com for privacy and terms.”

Settings and Integrations

- Click on the gear icon in the top right corner after logging in to PreApp 1003 then click on “Account Settings”, make certain all your profile information is reflecting the new company.
- Click on the wrench icon in the top right corner after logging in to PreApp 1003 then click on “Edit/Add Keyword.” Delete the keyword and create a new one with the new info.

- You may, but it isn’t necessary if you’re able to log into your account (as we use your email address just as your User ID without a tie to the email.)
- You can choose to update your User Name by going to the gear icon in the top right corner after logging in to PreApp 1003 and click on “Account Settings.”
- WARNING – If you CAN’T log in (and need a password reset) ~and~ your email address is with your former company that you can’t access, then you will need to do a user name reset. The system will send you a text to the cell number on record to complete the task. (To do a user name reset, click on gear the icon in the top right corner after logging in to PreApp 1003 and click on “Account Settings.”

- Click on the wrench icon in the top right corner after logging in to PreApp 1003 then click on “PreApp Tools”, then on “Form Tools.”

- Click on the wrench icon in the top right corner after logging in to PreApp 1003 then click on “PreApp Options.” Click on “PreApp 1003 Options”, then click in the check box beside the option “Check here to force the full 1003 on first submission.”
- The prequal form will ALWAYS be the first step. When they hit the submit button, they will be redirected to the screen to create a password in order to complete the rest of the application (normally they are redirected to their borrower toolbox which also has a "complete application" button).

- Click on the gear icon in the top right corner after logging in to PreApp 1003 then click on “My Options”, put a check mark beside the option “Check here to use graphical app view.”

- Click on the wrench icon in the top right corner after logging in to PreApp 1003 then click on “PreApp Options.” Click on “Edit Borrower Toolbox.” Under “Customize your borrower upload page”, you’ll find empty fields for “Enter Text For Additional Document Needed:”. You will type which additional document(s) you require in the empty field.

- For a specific borrower, click on the Menu button/3 horizonal lines in the top right corner after logging in to PreApp 1003 then click on “Search Applicants.” Find and open the borrower in question. Click on the “Stop All Alerts” button.
- For ALL borrowers, click on the gear icon in the top right corner after logging in to PreApp 1003 then click on “My Options.” Add a check mark beside the option “Check here to enable document alerts” in order for them to be sent; uncheck the box for them not to be sent.

- Click on the wrench icon in the top right corner after logging in to PreApp 1003 then click on “Create Templates.”

- Click on the wrench icon in the top right corner then click on “PreApp Integrations.” Here you’ll be able to choose from among 70+ Credit reporting agencies as well as other companies you may do business with. Enter your credentials for the appropriate company.

- First, please log in to PreApp 1003 and verify your CRA credentials to ensure accuracy (Click on the wrench icon in the top right corner then click on “PreApp Integrations.”) Second, please verify the borrower’s credit card information was entered correctly and not denied.

- Click on the wrench icon in the top right corner then click on “PreApp Integrations.” Here you’ll be able to choose the LOS and enter your credentials.

- Click on the wrench icon in the top right corner after logging in to PreApp 1003 then click on “PreApp Options.” Click on “Add Assistant Account.”

- As part of the system, we have Day 1 certainty verification features through Finicity, AccountCheck, and Formfree. (Verifies assets and income. Soon to come it will verify employment at the time of application in-leu-of bank statements, paystubs, tax returns, W2’s, and VOE’s.)
- To access Integrations within PreApp 1003, Click on the wrench icon in the top right corner then click on “PreApp Integrations.” Here you’ll be able to choose from among 70+ Credit reporting agencies as well as other companies you may do business with.

- In a nutshell, and for the more advanced, these codes report back information such as how many people visited your site, where they live, which websites send traffic to your website; just to name a few.

- Go to the wrench then integrations though your dashboard, pick encompass, enter your credentials. This will give you an "import into encompass" option when you open a prospect in your pipeline. It will also give you an import option for any documents the borrower uploads after the initial upload of the file (initial one uploads application data as well as any documents).

Importing Into Loan Origination System (LOS)

- Click on the Menu button/3 horizonal lines in the top right corner after logging in to PreApp 1003 then click on “Search Applicants.” Find and open the borrower in question. On the right side click on the button “Download Fannie-Mae 3.2.” You will then be prompted to SAVE the file. <It may automatically save to your Downloads folder or it may prompt you. It will be named similar to my test file - Test-Tester-677.fnm>
- Note: A .fnm file is not readable by PDF. Only by your LOS system. So, once you download it you must import it into your LOS. Right clicking and trying to open it up will not work with Adobe.

- Click on the Menu button/3 horizonal lines in the top right corner after logging in to PreApp 1003 then click on “Search Applicants.” Find and open the borrower in question. On the right side click on the button “Download Fannie-Mae 3.2.” You will then be prompted to SAVE the file. (It may automatically save to your Downloads folder or it may prompt you. It will be named similar to my test file - Test-Tester-677.fnm)
- Open your LOS application and IMPORT the file into your pipeline. (There is a video tutorial on our website on how to do this within Encompass.)

- Click on the Menu button/3 horizonal lines in the top right corner after logging in to PreApp 1003 then click on “Search Applicants.” Find and open the borrower in question. Click on the “View Docs” button. Put a check box in the download box then click the download button. (Also, there may be a button to Import the docs into LQB or other.)
- Open your LOS application and IMPORT the file into your pipeline. (There is a video tutorial on our website on how to do this within Encompass.)

- When credit is pulled in our system, we provide the credit reference ID number (under the credit score info) which can either be copied and pasted into the LOS manually or when the LOS integration is completed, it is setup automatically, which will then allow the credit report to be re-issued in the LOS.

Preapproval and Prequalification Letters

- To issue Qualification and Approval letters, click on the Menu button/3 horizonal lines in the top right corner after logging in to PreApp 1003 then click on “Create Approval Letter,” and choose the letter type from the drop menu.

- Our system has either Texas or Arizona conditional approval/qualification letters. (Other states have less restrictions and don’t have such published forms.) Any of the letters in our system can be selected to be used in other states

- Not at this time.

Running Purchase Scenarios

- Click on the Menu button/3 horizonal lines in the top right corner after logging in to PreApp 1003 then click on “Search Applicants.” Find and open the borrower in question. Click on “Purchase Scenario” from the left-hand column

Running DU/DO

- Click on the Menu button/3 horizonal lines in the top right corner after logging in to PreApp 1003 then click on “Search Applicants.” Find and open the borrower in question. Click on “Run DU (Fannie Mae)” from the left-hand column.

Referral Partners and Co-branding

- Click on the rocket icon in the top right corner after logging in to PreApp 1003 then click on “Add Referral.” Fill in the fields and click “Submit.”

- A personal thank you text message will be sent to your referral partner(s.) In addition, they will receive a stripped-down version of PreApp Agent. Realtors and builders can have loan status update access if the 1003 account utilized the LOS integration

- Absolutely! PreApp Agent can be setup with a list of your network partners’ information for your customer to view (e.g. title company, home inspectors, etc.) In your PreApp Agent account, click on the Rocket at the top right corner of your browser window then click on “Add Partners.”

Websites and Landing Pages

- Yes! Click on the wrench icon in the top right corner after logging in to PreApp 1003 then click on “PreApp Tools.” Click on “Form Tools” and the links will be listed there.

- Click on the wrench icon in the top right corner after logging in to PreApp 1003 then click on “PreApp Tools.” Click on “Form Tools” and the links will be listed there. Copy and paste these links on your website and email signature.
- Click on the wrench icon in the top right corner after logging in to PreApp 1003 then click on “PreApp Tools.” Click on “Form Tools” and scroll down until you see the button for the WordPress Plugin.

- Click on the wrench icon in the top right corner after logging in to PreApp 1003 then click on “PreApp Tools.” Click on “Form Tools” and there you’ll find your PreApp 1003 URL. Copy and paste the URL on your email signatures, add it to your website and social network marketing.

Icon Feature and PreApp Lite

- The simplest answer is to say it’s an easy way for someone to obtain your link to your PreApp 1003. Your picture/designated icon can be added to someone’s cell phone home screen. They would open it up and choose from PreApp 1003 options such as: send document link, refer me, and others (see below.)

icon_feature

- Click on the wrench icon in the top right corner after logging in to PreApp 1003 then click on “PreApp Tools.” Click on “Form Tools” and there you’ll find a button to “Text Yourself your Icon” which will text your PreApp 1003 icon feature to yourself then you will be prompted to add the page to the home screen.

- Yes! Click on the wrench icon in the top right corner after logging in to PreApp 1003 then click on “PreApp Tools.” Click on “Form Tools” and there you’ll find the fields to enter the information to email your PreApp 1003 icon feature to your referral partners (&/or yourself) then your referral partner will be prompted to add the page to the home screen.

- PreApp Lite is the best delivery system for a mortgage application and includes:
Video Marketing
Digital Business Card
Ability to add multiple buttons
(This does not include the PreApp 1003 application. Document Upload can be embedded with any other mobile 1003 system along with any other mobile document upload portal.) https://preapp1003.com/shop/

- PreApp Agent is great for real estate professionals, insurance agents, recruiters and any other professional with a need for digital marketing.
- Some features include:
It can be linked to an MLS
It can be linked to any online application system
It can be setup with a list of your network partners’ information for your customer to view (e.g. title company, home inspectors, etc.)
Plus, additional features!
- View more by visiting https://preapp1003.com/product/preapp-agent/

Corporate Accounts

- To manually create a LO account, complete the fields on the page Create LO, which you can find by clicking on the “Ribbon” icon at the top right corner of your browser window then click on “Create LO.” The Loan Officer will receive an email to create a password
*Note: In-lieu of doing it manually, you can visit the Send Signup Links page which offers you the ability to send a link to the LO for him/her to setup his/her own account.

Borrower Troubleshooting

- Yes! Click on the wrench icon in the top right corner then click on “PreApp Integrations.” Click on “Credit Reports”. You’ll find a check box labeled “Click Here For The Consumer To Pay For Credit Report by Credit.” If left unchecked, you’ll be charged with the cost.

- Click on the wrench icon in the top right corner after logging in to PreApp 1003 then click on
“PreApp Tools.” Click on “Form Tools” and there are buttons there to text or email your PreApp 1003.

Billing

- Click on the gear icon in the top right corner after logging in to PreApp 1003 then click on “My Billing.”

- Click on the gear icon in the top right corner after logging in to PreApp 1003 then click on “My Billing.”

- Soon, you’ll be able to do it yourself through billing but, until then, please contact support. https://preapp1003.com/user-support/ or email support@preapp1003.com.

- Your data is kept on our server for 30 days before it’s purged.

- We want you to be 100% satisfied with our service.
https://preapp1003.com/cancellation-policy/

Advanced User Information

Google Analytics works by the inclusion of a block of JavaScript code on pages in your website. When users to your website view a page, this JavaScript code references a JavaScript file which then executes the tracking operation for Analytics. The tracking operation retrieves data about the page request through various means and sends this information to the Analytics server via a list of parameters attached to a single-pixel image request.
https://developers.google.com/analytics/resources/concepts/gaConceptsTrackingOverview

The Facebook pixel is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website.
https://www.facebook.com/business/help/952192354843755

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