The most used link in your account is going to be your application link, but let’s be sure before we move on.
Track down the link the client used and compare it with your application link. You can find your application link and open it by clicking My Links under the LO Settings Icon on your dashboard.
Open the link the client used and your application link. If they do not match, the client did not use your application link and will not be found in your PreApp pipeline.
If the URL that the client clicked says “…preapp1003…” in it but does not match, please send a detailed message to email@example.com.