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Still Need help?

We would love to help your or hear your suggestions. 

Click through the FAQs below to learn about everything from setting up your account to navigating the Broker Plus system!​

What do I do if something is wrong with my PreApp account?

Send a detailed message to support@preapp1003.com.

I need help getting started with my new account!

Click here to review the important pieces of account set up.

I can't find my borrower!

If you are having an issue locating an application, click here.

Where do I find borrower docs in my PreApp account?

If you are having an issue locating documents or files uploaded by a client, click here.

I want to pull credit through my PreApp account.

The ability to pull credit through your PreApp account is dependent on your Integration settings. Click here to learn more.

I want to run DO in my Broker Plus account.

The ability to run DO through your Broker Plus account is dependent on your Integration settings. Click here to learn more.